Shackelford Shoes - Return and Exchange Policy

We stand behind the quality and fit of all our products and always want to make sure that you're 100% satisfied with your purchase. We want you to love the pieces that you purchase from us forever! Our Return Policy varies depending on whether you purchased your item in store or online.

In Store Return Policy

Because you were able to touch and feel the item, as well as try it on for fit and size with the help of our stylists, we will accept returns and exchanges for store credit on regular price, unworn, unwashed, unaltered merchandise within 10 days of the purchase date. 

Online Return Policy

We understand that returns and exchanges are sometimes necessary when shopping online. We will happily accept returns or exchanges on regular price, unworn, unwashed, unaltered merchandise within 14 days of the purchase date. All Sale Merchandise, Jewelry, Sunglasses, are FINAL SALE and not eligible for Free Returns/Exchanges. Merchandise must be received back in the store within 14 days of the purchase date.  Please do not use shoe boxes to ship footwear--footwear and shoe box must be shipped within a larger box. Footwear must include the original shoe box in its original condition, without postage labels. Please note that international returns are not eligible for free returns or exchanges. For international returns, the refund amount will reflect current conversion rates on the day of the refund.

All Sale Merchandise is FINAL SALE and not eligible for Free Returns/Exchanges.

If you have any questions or concerns, please feel free to email us at buyshoes@shackelfordshoes.com or give us a call at 912-634-0924.

TO REQUEST A RETURN OR EXCHANGE

Please email buyshoes@shackelfordshoes.com, and we will be happy to assist you with the return. We always do our best to respond within 1 business day.

All sale merchandise, jewelry, sunglasses, are FINAL SALE, and are not eligible for Free Returns/Exchanges.
 

INTERNATIONAL RETURNS OR EXCHANGES

If you placed an order with us from outside the United States, please email us at buyshoes@shackelfordshoes.com to request a return or exchange. After your return or exchange is confirmed, please mail your package to: 

Shackelford

28 Market Street, Suite 122

St. Simons Island, GA 31522